Please ensure that you have done the ‘KYC’ process in-app before trying to load your wallet with funds, otherwise you would need to request support to allocate this after your application is approved. To ‘KYC’ yourself click on the top left icon and then click on ‘KYC Limits’ - from here choose either ID or Passport and fill in RSA ID number or Passport (for non-RSA citizens) number and click UPGRADE MY LIMITS - you will then follow the simple process in-app.

* If you utilized the Cashless King event card at the event, you can get an online refund - please click on the link and follow the refund process. (process is being developed)

* If you utilized the My-iMali event App, you can simply load your bank account in-app and transfer your remaining balance back to your bank account. Please note that you have to leave a balance of R5.00 in your App when transferring your funds as this is a transaction fee (if you try to transfer the entire remaining balance, the transaction will fail).

No you do not as Cashless King event cards are lifetime cards that never expire, and thus you may keep your funds on the card for the next event that you attend where Cashless King is the cashless service provider.

In this case, the signal at the event was poor and thus the App was not working efficiently as it is signal dependent. Please proceed to the Cashless King top-up station where one of our staff will transfer your funds from your App to our event card (these transactions will then be offline and you won’t have any problems with signal).

Yes you can, visit the Cashless King top-up station where they will assist you with a refund on the day of the event.

Once you have loaded the App with funds, you can simply purchase at any vendor at the event and thus you won’t have to stand in queues to purchase a Cashless King event card. To purchase at the event, you will simply login to the App and click on the ‘Purchase Icon’, from here you will enter the amount you are spending at the vendor and then scan a QR code that is displayed by the vendor, to finish your transaction you will simply click the thumbs-up button and your payment will be complete.

To add a new question go to app settings and press "Manage Questions" button.

Yes! To add a picture follow these simple steps:

1. Enter App Settings

2. Click the "Manage Questions" button

3. Click on the question you would like to attach a picture to

4. When editing your answer, click on the picture icon and then add an image from your library

Yes! Users can add video from YouTube or Vimeo with ease:

1. Enter App Settings

2. Click the "Manage Questions" button

3. Click on the question you would like to attach a video to

4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL

5. That's it! A thumbnail of your video will appear in answer text box

The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.

Please refer to out 'Getting Ready for an Event' section on our website

Get your Cashless King event card on the day at the event

When adding a beneficiary, any information can be added in the 'Beneficiary Name' field. For example: nicknames, ID numbers or employee numbers. The beneficiary reference number and beneficiary username details must be valid wallet details of the person that you are adding as a beneficiary.

This message will pop-up if you try to add a beneficiary that has already been successfully created.

This message will pop-up if you try to send funds greater than the amount you have in your iMali coupon.

This message will pop-up if you have entered the amount you wish to send but not checked the beneficiary name.

This message will pop-up if you have selected the beneficiary you wish to send funds to but not entered the amount.

You must first KYC before you can payout.

You can contact the My-iMali call centre on (012) 111 0345 OR 081 398 6513. Alternatively, you can email us on support@my-imali.com to stop the card. Please provide us with your username card name.

Our trading hours are as follows:

Monday - Friday: 09h00 and 15h00 (Not including public holidays).

There are 3 possible reason for this.

1. You have used the incorrect serial number. Please use the 7-digit number found on the envelope that you recieved your card in.

2. You have not been KYC'ed yet. Please refer to the KYC section in your My-iMali App.

3. You have been KYC'ed but have not upgraded your limits in-app. Please refer to the limits section in your My-iMali App.

You can contact the My-iMali call centre on (012) 111 0345 OR 081 398 6513. Alternatively, you can email us on support@my-imali.com to stop the card. Please provide us with your full name, surname and ID number/Passport number.

Our trading hours are as follows:

Monday - Friday: 09h00 and 15h00 (Not including public holidays).

You can contact the My-iMali call centre on (012) 111 0345 OR 081 398 6513. Alternatively, you can email us on support@my-imali.com to stop the card. Please provide us with your username, physcial address, your VE that signed you up with us (your company) as well as your mobile number.

Our trading hours are as follows:

Monday - Friday: 09h00 and 15h00 (Not including public holidays).

Pay-outs from your wallet to your card are immediate.

Yes you can. The My-iMali debit card works for most online purchases. These include transaction for UBER and international purchases. However, there are certain websites/apps which may not allow purchases.

Cash can be withdrawn at any ATM, Checkers or Pick and Pay Till. Fees apply

1. Select My Coupons from your home screen

2. Your iMali coupon balance wil be displayed

1. When linking a card to your wallet, use the 7-digit serial number provided and NOT the card number. 2. You do not have an approved KYC status. 3. You have completed the KYC process and been approved but NOT selected UPGRADE LIMITS in-app under the KYC Limits menu option

I was logged in and closed my App 1. Click the Forgot Password on the My-iMali login screen 2. Your username and email details will be displayed 3. Click the "Update" button 4. You will receive an email with your new password 5. Remember to update your password in "About Me" I was not previously logged in to my App 1. Click the Forgot Password on the My-iMali login screen 2. Enter your username and email or mobile number 3. Click the "Update" button 4. You will receive an email with your new password 5. Remember to update your password in "About Me"

If you have made a Deposit at an ABSA ATM, EFT IN (via internet banking) or ABSA Branch. (Please refer to Deposit Timelines) Please contact My iMali support with the folliwing information. - Date and Time of Deposit - ATM, EFT or Branch - Amount of Deposit - Reference Number used - Account Number Used - Reference Number (ML Number) - Email or Whatsapp Proof of Deposit.

If you have selected to Pay Out to a bank account from the wallet and have not seen the funds in your bank account, please contact My iMali support with the folliwing information. - Date and Time of EFT OUT - Amount - Reference Number

Remember banking timeslines apply, and it could take up to 2 working days.

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1. Open your My-iMali app

2. Click on the 'Forogt Password' option and fill in your Username and Email / Phone Number

3. Click the Update button

4. A new password will be sent to you

You can update your password in the ABOUT ME section in your app to something you'll remember easier.