Please ensure that you have done the ‘KYC’ process in-app before trying to load your wallet with funds, otherwise you would need to request support to allocate this after your application is approved. To ‘KYC’ yourself click on the top left icon and then click on ‘KYC Limits’ - from here choose either ID or Passport and fill in RSA ID number or Passport (for non-RSA citizens) number and click UPGRADE MY LIMITS - you will then follow the simple process in-app.

When adding a beneficiary, any information can be added in the 'Beneficiary Name' field. For example: nicknames, ID numbers or employee numbers. The beneficiary reference number and beneficiary username details must be valid wallet details of the person that you are adding as a beneficiary.

This message will pop-up if you try to add a beneficiary that has already been successfully created.

This message will pop-up if you try to send funds greater than the amount you have in your iMali wallet.

This message will pop-up if you have entered the amount you wish to send but not checked the beneficiary name.

This message will pop-up if you have selected the beneficiary you wish to send funds to but not entered the amount.

You must first KYC before you can payout.

You can contact the My-iMali call centre on (012) 111 0345.(tel:(012) 111 0345) Alternatively, you can email us on support@my-imali.com (mailto:support@my-imali.com)to stop the card. Please provide us with your username card name. Our trading hours are as follows: Monday - Friday: 09h00 and 15h00 (Not including public holidays).

There are 3 possible reason for this. 1. You have used the incorrect serial number. Please use the 7-digit number found on the envelope that you recieved your card in. 2. You have not been KYC'ed yet. Please refer to the KYC section in your My-iMali App. 3. You have been KYC'ed but have not upgraded your limits in-app. Please refer to the limits section in your My-iMali App.

You can contact the My-iMali call centre on (012) 111 0345. Alternatively, you can email us on support@my-imali.com to stop the card. Please provide us with your full name, surname and ID number/Passport number. Our trading hours are as follows: Monday - Friday: 09h00 and 15h00 (Not including public holidays).

You can contact the My-iMali call centre on (012) 111 0345.(tel:(012) 111 0345) Alternatively, you can email us on support@my-imali.com (mailto:support@my-imali.com)to stop the card. Please provide us with your username, physcial address, your VE that signed you up with us (your company) as well as your mobile number. Our trading hours are as follows: Monday - Friday: 09h00 and 15h00 (Not including public holidays).

Pay-outs from your wallet to your card are immediate.

Yes you can. The My-iMali debit card works for most online purchases. These include transaction for UBER and international purchases. However, there are certain websites/apps which may not allow purchases.

Cash can be withdrawn at any ATM, Checkers or Pick and Pay Till. Fees apply

1. When linking a card to your wallet, use the 7-digit serial number provided on the welcome pack and NOT the card number. 2. Make sure you have an approved KYC status.

1. Click the Forgot Password on the My-iMali login screen 2. Provide your username and select email or mobile number to confirm delivery by email or SMS 3. Insert your email address or mobile number (as per your selection) 4. Click the "Submit" button 5. You will receive an email or SMS depending on your choice with your temporary password 6. Remember to update your password in "My Profile" once logged in

If you have made a Deposit at an ABSA ATM, EFT IN (via internet banking) or ABSA Branch. (Please refer to Deposit Timelines) Please contact My iMali support with the following information. - Date and Time of Deposit - ATM, EFT or Branch - Amount of Deposit - Reference used - Account Number Used - Reference Number (ML Number) - Email or Whatsapp Proof of Deposit.

If you have selected to Pay Out to a bank account from the wallet and have not seen the funds in your bank account, please contact My iMali support with the following information. - Date and Time of EFT OUT - Amount - Reference used Remember banking time lines apply, and could take up to 2 working days.

1. Log in to your My-iMali app 2. Select "Prepaid services" 3. Select "Buy mobile" 4. Select "Airtime" or "Data" 5. Select "Provider" 6. Provide a mobile number 7. Specify an amount for "Airtime" or select a package for "Data" 8. Hit the "Buy" button to purchase

1. Log in to your My-iMali app 2. Select "Prepaid services" 3. Select "Buy electricity" 4. Select "Buy electricity" and view recent purchases 5. Provide the meter number you wish to purchase for 6. Insert the amount 7. Hit the "Buy" button to purchase

1. Log in to your My-iMali app 2. Select "Prepaid services" 3. Select "Pay DStv" 4. Provide your DStv smartcard number or SA ID number 5. Hit "Query account" to view account balance 6. Specify amount to pay (full or partial) 7. Hit "Pay" to confirm and make payment

1. Log in to your My-iMali app 2. Select "Menu" button at the top right 3. Select "My bank accounts" under "Utilities" in the menu 4. Hit "Link bank account" 5. Provide a friendly name, the bank and your account number 6. Hit the "Link bank account" to add

1. Log in to your My-iMali app 2. Select "Top-up" in the bottom menu 3. Select "EFT" in the Top-up methods 4. Use the provided bank details as well as your "ML" wallet reference with your payment on your banking app. The bank details to use are as follow: Bank: ABSA Acc Name: My-iMali Acc Number: 410 5101 646 Acc Type: Cheque / Current Reference to use: Your wallet reference starting with "ML"

1. Log in to your My-iMali app 2. Select "Top-up" in the bottom menu 3. Select "Instant EFT" in the Top-up methods 4. Provide the amount you wish to Top-up your wallet with 5. An external website will be opened to complete the payment to your wallet.

1. Log in to your My-iMali app 2. Select "Top-up" in the bottom menu 3. Select "ATM" in the Top-up methods 4. Use the provided bank details as well as your "ML" wallet reference with your payment at an ABSA ATM

The person paying you should use your wallet reference as the beneficiary reference when making the payment to the following account: Note. this wallet reference can be found when logged in, under the top-up bottom menu, under EFT, then "Reference to use" Bank: ABSA Acc Name: My-iMali Acc Number: 410 5101 646 Acc Type: Cheque / Current Reference to use: Your wallet reference starting with "ML"