Frequently asked questions

Cashless King Events

How do I register for Cashless King events


Please refer to out 'Getting Ready for an Event' section on our website




How do I get an event card


Get your Cashless King event card on the day at the event





Pay Out

Why can't I payout to my bank account


You must first KYC before you can payout.





My Coupons

How do I check my iMali coupon balance


1. Select My Coupons from your home screen 2. Your iMali coupon balance wil be displayed





In App Purchases

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Send Funds

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Receive Funds

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Prepaid Services

How do I buy airtime


1




How do I buy data


1




How do I buy electricit






Bank Details

Why di I need to add banking details


1




How to add banking details






About Me


Beneficiaries


My iMali Card


KYC


Wallet Top Up

How do I top up my wallet using EFT In


1. EFT In




How do I top up my wallet at an ATM






I forgot

I forgot my password


1. Open your My-iMali app 2. Click on the 'Forogt Password' option and fill in your Username and Email / Phone Number 3. Click the Update button 4. A new password will be sent to you You can update your password in the ABOUT ME section in your app to something you'll remember easier.





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