Question 1

Why do I get an error message: "User does not exist?""

Accepted Answer

When adding a beneficiary, any information can be added in the 'Beneficiary Name' field. For example: nicknames, ID numbers or employee numbers. The beneficiary reference number and beneficiary username details must be valid wallet details of the person that you are adding as a beneficiary.

Question 2

Why do I get an error message: "Beneficiary already exists"?"

Accepted Answer

This message will pop-up if you try to add a beneficiary that has already been successfully created.

Question 3

Why do I get an error message: "Insufficient funds"?"

Accepted Answer

This message will pop-up if you try to send funds greater than the amount you have in your iMali wallet.

Question 4

Why do I get an error message: "Please select beneficiary to pay"?"

Accepted Answer

This message will pop-up if you have entered the amount you wish to send but not checked the beneficiary name.

Question 5

Why do I get an error message: "Please enter amounts for all beneficiaries to pay"?"

Accepted Answer

This message will pop-up if you have selected the beneficiary you wish to send funds to but not entered the amount.

Frequently asked questions

Why do I get an error message: "User does not exist?""

Why do I get an error message: "Beneficiary already exists"?"

Why do I get an error message: "Insufficient funds"?"

Why do I get an error message: "Please select beneficiary to pay"?"

Why do I get an error message: "Please enter amounts for all beneficiaries to pay"?"

Download the App